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    Why our customers love us

    I recently helped a friend move from Blackwall to Gosford with the Vault team. Phil and Shane were outstanding, making the experience a less stressful one due to their care, attention and good humour.They were strong enough for stairs and awkward spaces but used a light and careful touch with delicate and precious items. Nothing was too much trouble. All delivered with professionalism and cheesy grins lightening the mood immediately.I would recommend them above all others in the trade. Tracey
    Tracey Ryan
    Tracey Ryan
    01:06 15 Apr 24
    Used them recently in my move of a 4 bedroom house interstate. The whole process was very smooth, starting from the booking on the online platform, which is easy and simple to use, to the final move. The professional team that moved the house were amazing, took extreme care of the stuff, with no delays. Very happy with the services of the Vault Moving & Storage team and would highly recommend them.
    Premium Waterproofing
    Premium Waterproofing
    05:27 13 Apr 24
    Service personified!! The team at Vault Moving and Storage were absolutely amazing. Very flexible to suit our needs, the pick up guys were caring of our goods and the team that delivered were very accommodating to the placement of our furniture. The pods system that they have is 1st class as we had a lay over of 3 days and our goods stayed stored in the pods. Would highly recommend and be using them on our next move
    Shayne Long
    Shayne Long
    08:12 14 Feb 24
    The team at Vault Moving and Storage not only tackled the task with utmost care but also demonstrated remarkable approachability and understanding throughout the entire process. From the moment Corrie and Mitch arrived, it was evident that they were committed to ensuring our belongings were handled with the utmost care. What truly stood out was their willingness to go above and beyond to accommodate our specific needs and concerns. Vault Moving and Storage's professionalism and dedication to customer satisfaction were evident in every aspect of their service. If you're looking for removalists who prioritize care, approachability, and exceptional service, look no further than Vault Moving and Storage
    Sallyanne Hardcastle
    Sallyanne Hardcastle
    05:51 10 Feb 24
    Dear Vault, We moved with your team over the past few days from Inverell to Lake Macquarie.The professional service, integrity and quality of work undertaken by the team was outstanding! We are regular movers and have never had such a seamless and positive time relocating and we just wanted to thank you and the team (beyond the couple of cartons we sent them home with 👍).Vault Removalist and Storage will be our first call when we move next!!
    Ben Delanty
    Ben Delanty
    02:36 19 Jan 24
    Phil and his brother and mason all did an amazing job.We’re extremely carefulWith out belongings plus communication from pick up to drop off was fantasticI would highly recommend this company
    Sonia Marchant
    Sonia Marchant
    10:39 16 Jan 24
    I had Finn and Finn help move my stuff and they did a fantastic job. My stuff was well protected during transit, they arrived promptly and they communicated things well. Would recommend using them again.
    We had issues with our first Removalists not being able to complete the job . Vault Removalists were the only company that could help us and went out of their way to get the rest of our belongings to us.They were fantastic and i highly recommend them. Thankyou for all your help.Caroline and Laurie Leahy
    Caroline Geerlings
    Caroline Geerlings
    00:53 13 Dec 23
    The team from Vault Moving and Storage did a fantastic job on moving our furniture. Very professional all through the moving process. Would highly recommend this organisation for all your moving needs.
    Helen Dwyer
    Helen Dwyer
    23:32 05 Dec 23
    Fantastic communication from office to the onsite staff. When we found our that we had more furniture than first thought (after they packed it like a tetris genius), they quickly arranged for a secondary truck to pick up the remaining items. Quick, clean, and great price value, we won't be going anywhere else without a Vault truck and staff in company. Stoked!
    Matt Gosling
    Matt Gosling
    08:20 30 Nov 23
    Our experience with Vault so far has been great. Matt was fantastic with the communication, and the men put in a huge day to get our job done. Thanks guys!
    Nikki Grover
    Nikki Grover
    05:15 14 Nov 23
    The team at Vault are simply the best. The two-man team that did our move worked so hard all day, from early to late to get us into our new home. So grateful for their efforts, care and professionalism. Highly recommended.
    Hunter Leonard
    Hunter Leonard
    03:36 09 Oct 23
    In a world where moving can be daunting, Vault stands out as the exception. The uplift team, Jacobi, Paul, Jordan and Josh, didn't just move our things – they moved with empathy. Their attuned approach, especially with our autistic son's needs, was a masterclass in professionalism fused with genuine connection.Come delivery, Shane and Phil hit the ground running. Their expertise was evident, their efficiency was unmatched, but it was their genuine warmth that truly stood out. With them, we didn't just feel like another task on their list; we felt like neighbors being welcomed home.For anyone considering a move, Vault isn't just an option; it's the best choice.
    J B
    J B
    00:33 06 Oct 23
    Couldn't recommend Vault Moving & Storage enough! It was such a seamless, easy process from beginning! With Matt taking our booking and then to Jordan & Brett who are LEGENDS helping us move into our new unit - which is on the top floor with no elevator. Can't thank these guys enough! 10/10 service & will be using these guys again.
    sharna hatchard
    sharna hatchard
    00:13 23 Sep 23
    Had some very expensive fragile items needing transport. The crew from vault removals came highly recommended and I must say they lived up to their reputation. The items were packaged and stored with care so nothing could be damaged.Everything was delivered in a timely manner as promised by Sam the owner.At all times I was kept in the loop and informed of the scheduled delivery.If you’re looking to have your cherished goods moved by professionals, these are the guys !Thank you again Sam and the Vault team
    Justin Ward
    Justin Ward
    04:47 31 Aug 23
    I have used these guys before and they continue to do a great job. They were happy to do the extra bit in my removal today, a door to door removal, 23 August, grabbing bits and pieces and working around my needs at both the pick up and delivery addresses.In addition, about 18 months ago they were about to drop off a full removal to a residence for me and I had to cancel the morning of the delivery and it was done without any problem.Thank you very much
    Mark Hudson
    Mark Hudson
    02:30 23 Aug 23
    VAULT Moving and Storage were EXCELLENT!!!!!! All staff members were friendly, supportive and very helpful on the phone. They provided me with a service beyond compare and I would HIGHLY recommend them for all your moving needs.
    Lynne Fox
    Lynne Fox
    10:06 22 Aug 23
    Our three-storey house with lots of stairs required complex skills and logistics. The move was executed logically, with care and high-level skills. The team worked well together, and their communication and care skills were outstanding from the point of contact. They say moving is one of the highest stressors in life; this company and its crew made this task much more manageable. Highly highly recommend them with no hesitation.
    Victor Minichiello
    Victor Minichiello
    11:36 08 Aug 23
    Initial contact and inventory listing was very easily done.Move done with no fuss and exceptional service. Highly recommend Rob and Brett for any moving needed.
    Catherine Cain
    Catherine Cain
    02:22 28 Jul 23
    Our third-storey house with lots of stairs required complex skills and logistics. The move was executed logically, with care and high-level skills. The team worked well together, and their communication and care skills were outstanding from the point of contact. They say moving is one of the highest stressors in life; this company and its crew made this task much more manageable. Highly highly recommend them with no hesitation.
    Victor Minichiello
    Victor Minichiello
    09:03 11 Jul 23
    Brilliant painless move. Vault are extremely professional and take all the stress from moving. A company that delivers on service that is client focused. I have moved several times in my life and never have I had such genuine care and commitment to my relocation moving needs. Fabulous people!
    Terrence H
    Terrence H
    04:49 11 Jul 23
    The team were prompt courteous and took care of our goods. Delivery was the same day and everything ran smoothly. Thanks to Rob and the boys. Great job
    Kerry Hansen
    Kerry Hansen
    06:10 30 Jun 23
    We have used Sam and his team a couple of times and would highly recommend them. They are trustworthy, reliable, professional and friendly. The stress of moving was alleviated a lot from inquiry through to the day.
    Kate Sketchley
    Kate Sketchley
    21:36 26 May 23
    Great interstate moving experience with Vault. Could not fault the customer service or move itself, although I did have one furniture image damaged somewhere along the line, but that was addressed by the furniture manufacturer who sent me a new handle for free. Other than that, Sam, Dave, and Chris, plus the boys on the Victorian end of things were all wonderful.Would, and am, going to use Vault again!
    Liesel Fraser
    Liesel Fraser
    06:09 23 May 23
    A truly fabulous removal experience from beginning to end. Extremely personable and professional to deal with. Great care was taken with packing, storing and delivering my furniture. I have used Vault Moving & Storage for local and interstate removals. Highly recommended
    MARY MACKINNON
    MARY MACKINNON
    09:43 27 Apr 23
    Sam and the team have worked with us for nearly 18 months now. We found them to be accommodating and responsive to our changing needs. We had a very large load and it has been handled professionally.
    Rob Anderson
    Rob Anderson
    05:53 28 Mar 23
    The guys from Vault were courteous, on time and worked so super hard for us. The access to our new home was very tricky. They did a great job and we can definitely recommend them. Thanks again!
    Ralph Stulgies
    Ralph Stulgies
    03:14 28 Mar 23
    Two weeks ago the guys from Vault moved our household goods to our new location. Dave, Jacoby and Phillip did a fabulous job, with some very heavy furniture.They were professional and very pleasant — really nice guys. Which made a big difference to the whole experience.Well done fellas!
    Leone Brocker
    Leone Brocker
    20:49 02 Mar 23
    This was my first time using Vault Moving and Storage and I will never use anyone else. From the first contact by phone, the experience has. been.of professionalism, great communication, good quality equipment, they take pride in their work, was very accomodating, friendly, well mannered and just great to deal with.Thank you Sam. Paul, Ben, Jordan and Rob👍😀🌹
    debra bodne
    debra bodne
    09:36 01 Mar 23
    From Sam the owner, Masyn and Lil in the office and the guys in the trucks our removal experience was first rate. All questions and scenarios were patiently explained and when our house settlement was delayed,Sam was very accommodating and flexible and made a very stressful time much easier. The guys were friendly and polite and worked non stop, making for a very fast packing and unpacking service. Would definitely recommend to anyone moving near or far.
    Denise Pollock
    Denise Pollock
    23:20 07 Feb 23
    Amazing service!!! My best, stress free move! Thanks so much to Sam and the team. Could not thank you more ✅🎉❤️
    JANE Joubert
    JANE Joubert
    10:23 17 Nov 22
    Sam's service is excellent. They were really careful with my precious (and heavy) family heirlooms. I was impressed by their professionalism and efficiency. A great relief to find a removal company I can trust.
    A Ludlow
    A Ludlow
    00:05 13 Oct 22
    I have used Sam & The Team at Vault Moving twice now.To say they are a great crew and get the job done quickly and well is an understatement.Both times I have had outstanding "above & beyond" service.I have moved many times in my life and this has been the best experience. Sam has a great family business and really cares about your end to end journey. I highly recommend them to anyone moving locally or further afield in Oz (and their modular storage solutions as well)
    Maggie Holley
    Maggie Holley
    02:04 12 Sep 22
    Sam and his crew are absolutely legend-wait for it-DARY!!Seriously, Sam went above and beyond to help me out in a pinch and his crew are professional with a special attention to detail and care for my items. Would hands down recommend.
    Xtra Moist
    Xtra Moist
    10:35 02 Sep 22
    I met Sam and family when he supported my Cafe business. It is wonderful to see him, as a local, breath life into a business and elevate it to be the premium moving and storage business on the east coast. High recommended and great value, honest and trustworthy.
    Zac Robinson
    Zac Robinson
    23:58 27 Jul 22
    Vault have helped with with two moves and storage over the last 8 months. They’re reliable, professional and good value. All of the Vault team have been a pleasure to deal with - from the office to the trucks. Very pleased to recommend them.
    Kerry Pearse
    Kerry Pearse
    23:41 24 Jun 22
    The team at Vault were amazing with our move! They were super accomodating to our needs and the staff were super friendly and helped us every step of the way. Would highly recommend and will definitely be using them again in the future!
    Abi Hooper
    Abi Hooper
    09:23 25 Apr 22
    Such a great experience using Vault Removals from the beginning. They were extremely responsive and we received a quote on the same day. Everyone we dealt with was extremely friendly and great to talk to. They were very efficient and worked seamlessly. Thank you so much! We will absolutely be using you again in future. Highly highly recommended!
    Shannon Barnes
    Shannon Barnes
    23:38 20 Apr 22
    They handled our interstate move with ease over a busy public holiday time. Great value and they assessed the amount we would be moving incredibly accurately. It was a relief to have them show up amidst the chaos and do their job thoughtfully and professionally. Everything arrived clean, well packed and was unloaded swiftly. Took away all the stress.
    Caitlin Mackie
    Caitlin Mackie
    04:05 19 Apr 22
    We used Sam and the Vault team in late 2021 to move home. Having moved/relocated with our work no less than 8 times in the past 20 years, we know what excellent service is for this space.Sam and his team respectfully purchased a popular, multi-generation local business, refreshed, improved and continues to expand it. He's enhanced moving capability and storage facilities in our region dramatically. Sam tackled this, at a very uncertain time for a small business and based on what we see on the streets, it has been an outstanding success. One only needs to meet Sam to know he is a genuine family man who loves growing his business with a passionate and genuine focus on customer service.To see the rebranded "Vault" trucks regularly in local moves all around the Coffs Coast is a testament to Sam and his team and we will be using them again the next time we move home.Cheers,Lola
    Lola C
    Lola C
    23:17 24 Mar 22
    Everyone we came in contact with were professional, efficient, careful and positive throughout our whole experience. We would recommend Vault Moving & Storage any day of the week.. The moving industry standard should mirror people like Sam and the rest of the crew.
    Pontus Brock
    Pontus Brock
    00:38 15 Mar 22
    The staff are so friendly and helpful they really go above and beyond, and good for a laugh.
    Lynnette Anderson
    Lynnette Anderson
    08:34 08 Mar 22
    Best is the business! Sam and his team were timely, professional and friendly! What a great experience 👍
    Pat Turner
    Pat Turner
    23:24 02 Mar 22
    Sam is a legend. Very professional and allowed multiple options for relocation. Hourly rate or carton packing prices. Work moves me around a lot and I was very happy with how they moved us, well above the service of others. Prices were also very decent. Definitely recommend them.
    Tim Turner
    Tim Turner
    00:51 02 Mar 22
    I can not say enough about the vault team. They looked after us on an interstate move so well. The team that was allocated to us were magic. Kind, funny, responsive to a point a point where I was trying to poach them to work for me. A small insurance claim was dealt with, swiftly and easily. Some things don’t transport well and the team were so remorseful when my item arrived damaged. This definitely wasn’t through any poor management by the team, these things happen and it’s the follow up and the care taken to replace the item that makes Vault an amazing business.
    Rebecca Cook
    Rebecca Cook
    23:19 25 Feb 22
    It was an absolute pleasure dealing with the team at Vault Moving and Storage. They were very professional and responsive and I recommend them highly!
    Kyle Maloney
    Kyle Maloney
    22:22 22 Dec 21
    BEST SERVICE EVER! Detailed information, great communication and an awesome experience provided Sam and the team at Vault - they went above and beyond to deliver, if i could give more stars i would! Thank you team!
    Negah Sayehban
    Negah Sayehban
    00:20 19 Nov 21
    Absolutely stoked with the services these guys provided today. They were very professional, they fit us in at short notice and it wasn't expensive. Will definitely be using Vault Moving again A++
    Lloyd Muir
    Lloyd Muir
    10:18 14 Oct 21
    I got Sam and the crew to move a very bulky and delicate item from in town to my home outside of Coffs. Everything was transported on time and everything was intact on arrival. This was the first time I have used these guys under their new ownership and I felt like everything was just as good as it was under the previous ownership.
    Melinda Perry
    Melinda Perry
    23:57 04 Oct 21
    With hree houses, shed and seperate gym on the property we were worried about the move to storage until our new home is built. Sam and his friendly efficient team made it easy for us. They provided all the packing boxes and advice that we needed, turned up dead on time both days and moved three truck loads. A great job at a great price. Could not recommend them more. Graeme & Sue
    Graeme Jamieson
    Graeme Jamieson
    06:44 14 Jul 21
    Very helpful and good communication when booking.The removists were very helpful and accommodating to my needs. They were punctual and efficient.It was a very wet day and they stayed late to ensure that none of my property was damaged by the rain.
    Rosie Morgan
    Rosie Morgan
    00:01 01 May 21
    Hi, sold my home and called on Sam to give me a quote to remove and store my goods. It was very reasonably priced so went ahead. They turned up on time, I was caught short on packing time so they helped pack up my remaining goods at a reasonable price. After my friends house is packed up too they'll drive the two households up to Hervey Bay and unpack them into our new home. Again the prices are very reasonable. They are friendly, helpful and punctual and based on my experience so far I would recommend Sam and his crew to do your job.
    Bob Standen
    Bob Standen
    20:30 26 Apr 21
    Sam was great! Solid quoting process. Creative problem solving skills that gave us options on costs and was a great manager of his team. The team spent a day and half packing us up in the Coffs area, and helped us coordinate a second pickup in Sydney and 2 drop off spots in Sydney. Everything ended up where it was supposed to end up! Nothing was broken. There is not a single reason to not use CHR&S! Give them a call!!!
    David Myatt
    David Myatt
    06:53 26 Apr 21
    Very impressed with the end to end service from Coffs. Sam, Connie and the moving team were all absolutely fabulous. I have done 5 international moves and numerous local moves in my day and these guys were one of the absolute BEST! Success always starts with the initial contact and Connie and the office team were outstanding and provided assurance and confidence that they could execute our move from Dee Why to Evans Head working perfectly with our schedule. They make regular trips to Sydney and beyond even though they are headquartered in Coffs. They were incredibly communicative through the whole process and lead up to the move and worked with us on delivery times and even owner Sam came out personally to ensure everything went smoothly! The guys on the ground were friendly and professional...salt of the earth...and took great care, even through some of it was only IKEA, they treated it like treasured heirlooms. I couldn't say enough good things about the whole experience and highly recommend these guys for Sydney moves and beyond!
    Erin Karsten
    Erin Karsten
    21:58 21 Mar 21
    Having used removalists and transport companies at least 6 times over the past 15 years, finding a great one, is something you should share with others as they can make your life so much easier when moving, especially with children.John, Connie and the team at Coffs Harbour Relocations and Storage absolutely nailed the whole offering. We moved from Sydney to the Coffs Coast three months ago and we could not have been happier with the service. John gave me two quotes, one for move and storage on their own premises (should we not find a suitable home before the move date) and a quote to go direct to our new home, should we have found it.We ordered their largest truck just hoping, without real confidence, they could fit our five bedroom home into it. Upon arrival, John’s team assessed the large load and noted it was likely to be tight, but they would fit it all in. It is indeed a great skill to be able to load everything so efficiently and to give the customer such an assurance. Indeed, he was spot on, very little to spare, but all in. To then have it so neatly unpacked at our new home at the other end, was just a bonus and a continuation of the great service offering.Thank you John and team for an excellent result. Always great to see a multi-generation family business building on earlier successes and helping families along the way.Cheers,Scott
    Scott C
    Scott C
    04:23 08 Nov 19

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