1. Definitions
1.1 “Acknowledgment Document” means the document signed by the Client in conjunction with these Terms and Conditions of Trade and applicable if the Company elects, whereby the Client acknowledges the extent and effect of the provision of security the Client provides to the Company in consideration of the provision of the Services.
1.2 “Ancillary Services” shall mean any services ancillary to the Goods of which the Company does not provide, including transportation by sea, rail or air and the transportation of vehicles, trailers, caravans, boats and animals.
1.3 “Client” means the person/s, entities or any person acting on behalf of and with the authority of the Client requesting the Company to provide the Services as specified in any proposal, quotation, order, invoice or other documentation, and:
(a) if there is more than one Client, is a reference to each Client jointly and severally; and
(b) if the Client is a partnership, it shall bind each partner jointly and severally; and
(c) if the Client is a part of a Trust, shall be bound in their capacity as a trustee; and
(d) includes the Client’s executors, administrators, successors and permitted assigns.
1.4 “Company” means Johnston Family Assets Pty Ltd T/A Vault Moving & Storage its successors and assigns or any person acting on behalf of and with the authority of Johnston Family Assets Pty Ltd T/A Vault Moving & Storage.
1.5 “Confidential Information” means information of a confidential nature whether oral, written or in electronic form including, but not limited to, this Contract, either party’s intellectual property, operational information, know-how, trade secrets, financial and commercial affairs, contracts, client information (including but not limited to, “Personal Information” such as: name, address, D.O.B, occupation, driver’s license details, electronic contact (email, Facebook or Twitter details), medical insurance details or next of kin and other contact information (where applicable), previous credit applications, credit history) and pricing details.
1.6 “Consignee” means the person to whom the Goods are to be delivered by way of the Services.
1.7 “Contract” means the terms and conditions contained herein, together with any quotation, order, invoice or other document or amendments expressed to be supplemental to this Contract.
1.8 “Cookies” means small files which are stored on a user’s computer. They are designed to hold a modest amount of data (including Personal Information) specific to a particular client and website and can be accessed either by the web server or the client’s computer. If the Client does not wish to allow Cookies to operate in the background when using the Company’s website, then the Client shall have the right to enable / disable the Cookies first by selecting the option to enable / disable provided on the website, prior to making enquiries via the website.
1.9 “Equipment” means all Equipment including any accessories supplied on hire by the Company to the Client (and where the context so permits shall include any supply of Services). The Equipment shall be as described on the invoices, quotation, authority to hire, or any other work authorisation form provided by the Company to the Client.
1.10 “Goods” means all furniture and other effects, together with any container, packaging, or pallet(s), to be moved from one place to another by way of the Services.
1.11 “GST” means Goods and Services Tax as defined within the “A New Tax System (Goods and Services Tax) Act 1999” (Cth).
1.12 “Price” means the Price payable for the Services (plus any GST where applicable) as agreed between the Company and the Client in accordance with clause 7 below.
1.13 “Services” means all services provided by the Company to the Client to facilitate the movement of Goods from one place to another by the Company as may be requested by the Client from time to time (including, but not limited to, anything done or to be done in relation to the Goods such as moving or storing the Goods (if applicable)).
1.14 “Sub-Contractor” means and includes:
(a) a third party provider who the Company has arranged to carry out any Ancillary Services;
(b) railways or airways operated by the Commonwealth or any state or any other country or by any corporation; or
(c) any other person or entity with whom the Company may arrange for the carriage or storage of any Goods the subject of the Contract; or
(d) any person who is now or hereafter a servant, agent, employee or sub-contractor of any of the persons referred to in sub-clauses (b) and (c).

2. The Commonwealth Competition and Consumer Act 2010 (“CCA”) and Fair Trading Acts (“FTA”)
2.1 Nothing in this Contract is intended to have the effect of contracting out of any applicable provisions of the FTA in each of the States and Territories of Australia (including any substitute to those Acts or re-enactment thereof), except to the extent permitted by those Acts where applicable.
2.2 Where the Client purchases Services as a consumer these terms and conditions shall be subject to any laws or legislation governing the rights of consumers and shall not affect the consumer’s statutory rights.
2.3 Liability of the Company arising out of any one incident whether or not there has been any declaration of value of the Goods, for breach of warranty implied into these terms and conditions by the CCA or howsoever arising, is limited to any of the following as determined by the Company:
(a) rectifying the Services; or
(b) providing the Services again; or
(c) paying for the Services to be provided again.
2.4 If the Company is required to rectify, re-provide, or pay the cost of re-providing the Services under clause 2.3 or the CCA, but is unable to do so, then the Company may refund any money the Client has paid for the Services but only to the extent that such refund shall take into account the value of Services which have been provided to the Client which were not defective.

3. Acceptance
3.1 The parties acknowledge and agree that:
(a) they have read and understood the terms and conditions contained in this Contract; and
(b) the parties are taken to have exclusively accepted and are immediately bound, jointly and severally, by these terms and conditions if the Client places an order for or accepts Services provided by the Company.
3.2 These terms and conditions are to be read in conjunction with the Company’s quotation, consignment note, agreement, airway bills, manifests, or any other forms as provided by the Company to the Client. In the event of any inconsistency between the terms and conditions of this Contract and any other prior document or schedule that the parties have entered into, the terms of this Contract shall prevail.
3.3 Any amendment to the terms and conditions contained in this Contract may only be amended in writing by the consent of both parties.
3.4 The Client acknowledges and accepts that;
(a) the supply of Services on credit shall not take effect until the Client has completed a credit application with the Company and it has been approved with a credit limit established for the account;
(b) In the event that the supply of Services request exceeds the Client’s credit limit and/or the account exceeds the payment terms, the Company reserves the right to refuse delivery;
(c) prior to the commencement of the Services, the Client shall provide the Company with written notice of any Goods which are of a fragile of brittle nature and which are not readily apparent (including, but not limited to, jewellery, precious objects, works of art, money, collections of items or precious equipment, etc.,); and
(d) the Client shall ensure, to the best of the Client’s ability, that all Goods to be removed (other than Goods being removed from store) or stored are uplifted by the Company and that none is taken in error.
3.5 Where the Client is requesting or organising the Company to provide Services is acting on behalf of any third party and that third party is intended to be responsible for the payment of the charges then in the event that the third party does not pay for the Services when due, the Client acknowledges that they shall be liable for the payment of the charges as if they had contracted the Services on their own behalf.
3.6 Any dispute or difference arising as to the interpretation of these Terms and Conditions or as to any matter arising herein, shall be submitted to, and settled by, mediation before resorting to any external dispute resolution mechanisms (including arbitration or court proceedings) by notifying the other party in writing setting out the reason for the dispute. The parties shall share equally the mediator’s fees. Should mediation fail to resolve the dispute the parties shall be free to pursue other dispute resolution avenues.
3.7 Electronic signatures shall be deemed to be accepted by either party providing that the parties have complied with Section 9 of the Electronic Transactions Act 2000 or any other applicable provisions of that Act or any Regulations referred to in that Act.

4. Errors and Omissions
4.1 The Client acknowledges and accepts that the Company shall, without prejudice, accept no liability in respect of any alleged or actual error(s) and/or omission(s):
(a) resulting from an inadvertent mistake made by the Company in the formation and/or administration of this Contract; and/or
(b) contained in/omitted from any literature (hard copy and/or electronic) supplied by the Company in respect of the Services.
4.2 In circumstances where the Client is required to place an order for Services, in writing, or otherwise as permitted by these terms and conditions, the Client is responsible for supplying correct order information such as, without limitation, measurements and quantity, when placing an order for Services (“Client Error”). The Client must pay for all Services it orders from the Company notwithstanding that such Services suffer from a Client Error and notwithstanding that the Client has not taken or refuses to take delivery of such Services. The Company is entitled to, at its absolute discretion to waive its right under this sub-clause in relation to Client Errors.

5. Change in Control
5.1 The Client shall give the Company not less than fourteen (14) days prior written notice of any proposed change of ownership of the Client and/or any other change in the Client’s details (including but not limited to, changes in the Client’s name, address, contact phone or fax number/s, change in trustees, or business practice). The Client shall be liable for any loss incurred by the Company as a result of the Client’s failure to comply with this clause.

6. Credit Card Information
6.1 The Company will:
(a) keep the Client’s personal details, including credit card details for only as long as is deemed necessary by the Company;
(b) not disclose the Client’s credit card details to any third party; and
(c) not unnecessarily disclose any of the Client’s personal information, except is accordance with the Privacy Act (clause 23) or where required by law.
6.2 The Client expressly agrees that, if pursuant to this Contract, there are any unpaid charges, other amounts due and outstanding by the Client, any Equipment (or any part of them) supplied on hire that are lost or damaged or any other additional charges are due from the Client which were not known at the time of the return of the Equipment, the Company is entitled to immediately charge the Client’s nominated credit card for these amounts, and is irrevocably authorised to complete any documentation and take any action to recover from the credit card issuer any and all amounts which may be due by the Client pursuant to the terms of this Contract.

7. Price and Payment
7.1 At the Company’s sole discretion, the Price shall be either;
(a) as indicated on invoices provided by the Company to the Client upon placement of an order for the Services; or
(b) the Price as at the date of delivery of the Goods according to the Company’s current price list, as previously disclosed to the Client upon the Client’s placement of an order for the Services; or
(c) the Company’s quoted Price (subject to clause 7.2.) which shall be binding upon the Company provided that the Client shall accept in writing the Company’s quotation within seven (7) days.
7.2 The Company may, by giving notice to the Client, increase the Price of the Services:
(a) if a variation to the Company’s quotation is requested or required (including as to the nature or quantity of the Goods, nature and location of the collection and/or delivery address, facilities available for packing, loading or unloading, weather conditions or delays beyond the control of the Company, delivery times or date or otherwise, etc.);
(b) to reflect any increases to the Company in the cost of providing the Services which are beyond the reasonable control of the Company (including, without limitation, increases in the cost of labour or materials, foreign exchange fluctuations, or increases in fuel, fuel levies, taxes or customs duties or insurance premiums or warehousing costs);
(c) for any delay over fifteen (15) minutes in either loading and/or unloading (from when the Company arrives onsite), occurring other than from the Company’s default; or
(d) where the Price is calculated by weight, measurement or value, the Company may at any time re-weigh, or re-value or re-measure or require the Goods to be re-weighed, or re-valued or re-measured and charge proportional additional freight accordingly.
7.3 At the Company’s sole discretion, a reasonable non-refundable deposit may be required upon placement of an order for Services, in accordance with any quotation provided by the Company or as notified to the Client prior to the placement of an order for the Services.
7.4 Time for payment for the Services being of the essence, the Price will be payable by the Client on the date/s determined by the Company, which may be:
(a) on or before delivery of the Goods; or
(b) on completion of the Services; or
(c) by way of instalments in accordance with the Company’s payment schedule;
(d) thirty (30) days following the end of the month in which a statement is posted to the Client’s address or address for notices;
(e) the date specified on any invoice or other form as being the date for payment; or
(f) failing any notice to the contrary, the date which is seven (7) days following the date of any invoice given to the Client by the Company.
7.5 Payment may be made by cash, electronic/on-line banking, credit card (a surcharge may apply per transaction), or by any other method as agreed to between the Client and the Company.
7.6 Receipt by the Company of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognised and until then the Company’s ownership or rights in respect of the Services shall continue.
7.7 The Client acknowledges and agrees that the Client’s obligations to the Company for the supply of Services shall not cease until:
(a) the Client has paid the Company all amounts owing for the particular Services; and
(b) the Client has met all other obligations due by the Client to the Company in respect of all contracts between the Company and the Client.
7.8 The Company may in its discretion allocate any payment received from the Client towards any invoice that the Company determines and may do so at the time of receipt or at any time afterwards. On any default by the Client the Company may re-allocate any payments previously received and allocated. In the absence of any payment allocation by the Company, payment will be deemed to be allocated in such manner as preserves the maximum value of the Company’s Purchase Money Security Interest (as defined in the PPSA) in respect of the Services provided.
7.9 The Client shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Client by the Company nor to withhold payment of any invoice because part of that invoice is in dispute. Once in receipt of an invoice for payment, if any part of the invoice is in dispute, then the Client must notify the Company in writing within three (3) business days, the invoice shall remain due and payable for the full amount, until such time as the Company investigates the disputed claim, no credit shall be passed for refund until the review is completed. Failure to make payment may result in the Company placing the Client’s account into default and subject to default interest in accordance with clause 19.1.
7.10 Unless otherwise stated the Price does not include GST. In addition to the Price the Client must pay to the Company an amount equal to any GST the Company must pay for any provision of Services by the Company under this Contract or any other agreement. The Client must pay GST, without deduction or set off of any other amounts, at the same time and on the same basis as the Client pays the Price. In addition, the Client must pay any other taxes and duties that may be applicable in addition to the Price except where they are expressly included in the Price.

8. Provision of the Services
8.1 The Company is not a “Common Carrier” and will accept no liability as such. All Goods are carried or transported, and all storage and other Services are performed by the Company subject only to these conditions and the Company reserves the right to refuse the carriage or transport of Goods for any person, corporation or body, and the carriage or transport of any class of Goods at its discretion.
8.2 It is agreed that the person delivering any Goods to the Company for carriage or forwarding is authorised to sign the consignment note for the Client.
8.3 The Client authorises the Company (in its discretion at any time without notice to the Client) to:
(a) license or sub-contract all or any part of its rights and/or obligations, entering into contracts and arranges with any third party to perform or carry out the Services (or any part thereof). In so engaging such third parties, the Company has or will represent to such third parties that the terms of this Contract, including the benefit of any terms conferred upon the Company, shall extend to such third parties in providing their goods and/or services;
(b) deviate from the usual, customary, intended or advertised route (whether or not the nearest and/or most direct and/or customary) or manner of carriage of Goods that may be deemed reasonable or necessary in the circumstances, including stay at any place whatsoever once or more often in any order backwards or forwards and/or store the Goods at any such place for any period whatsoever.
8.4 The Company’s charges shall be considered earned in the case of Goods for carriage as soon as the Goods are loaded and despatched from the Client’s premises.

9. Ancillary Services
9.1 The Company:
(a) may at the Client’s request act as the Client’s agent to arrange Ancillary Services to be undertaken by a third party provider;
(b) accepts no liability, including liability for any loss or damage, arising out of the Ancillary Services.
9.2 Where the Company has arranged for a third party provider to undertake carriage of the Goods by sea, rail or air, and the Goods suffer loss or damage when they are either in the Company’s possession or the possession of the third party provider, and if the Company cannot establish, on the balance of probabilities, that the Goods were in the possession of the third party provider when the loss or damage occurred, the Goods shall be deemed to have been in the Company’s possession at the time.

10. Client-Packed Containers
10.1 If a container has not been stowed by or on behalf of the Company, the Company shall not be liable for loss of or damage to the Goods caused by:
(a) the manner in which the container has been stowed; or
(b) the unsuitability of the Goods for carriage or storage in containers; or
(c) the unsuitability or defective condition of the container.
10.2 Certain Goods (including, but not limited to, electrical, mechanical appliances, computer equipment, scientific instruments and certain musical instruments) are inherently susceptible to suffer damage or disorder upon removal. Unless the damage or disorder results from a failure to exercise due care and skill on the Company’s part, the Company shall not be liable.

11. The Company’s Servants or Agents
11.1 The Client undertakes that no claim or allegation shall be made against any servant or agent of the Company which attempts to impose upon any of them any liability whatsoever in connection with the Goods and, if any such claim or allegation should nevertheless be made, to indemnify the Company and any such servant or agent against all consequences thereof.

12. Dangerous Goods
12.1 Dangerous goods are Goods which are or may become of a dangerous, noxious, explosive, inflammable, radio-active or damaging nature and include Goods likely to harbour or encourage vermin or other pests. Unless agreed in writing, the Client shall not deliver to the Company, or cause the Company to deal with or handle, dangerous goods.
12.2 If the Client is in breach of clause 12.1:
(a) the Client, and any person delivering the Goods to the Company, or causing the Company to handle or deal with the Goods, shall be liable for any loss or damage caused to, or by the Goods, or by their nature, and shall indemnify and keep indemnified the Company against all loss, damages, claims and costs (howsoever arising) incurred by the Company in connection therewith; and
(b) the Goods may be destroyed or otherwise dealt with as determined by the Company in its absolute discretion at the expense of the Client (or by any other person in whose custody they may be at the relevant time also at the expense of the Client), and neither the Company nor any such other person shall incur any liability whatsoever to the Client in relation to any action taken by them concerning the Goods.
12.3 Where the Company agrees to accept dangerous goods, if during the period of cartage, the Company, it’s Sub-Contractors (or any other suitably qualified person or authority) reasonably forms the view that those Goods pose any risk to other goods, property, life or health, then the provisions of clause 12.2 shall apply.

13. Client’s Responsibility
13.1 The Client expressly warrants, represents, confirms and/or acknowledges that:
(a) the Company has relied upon the Client in its description of the Goods (including height, measure, standard, strength, quantity, quality, figures, dimensions and values). Accordingly, the Company accepts no liability for any discrepancy that may arise with the description; and
(b) unless specified otherwise in writing, the Company has relied upon the Client’s skill in properly packaging, labelling, marking, securing and preparing the Goods, and that the Client has complied with all applicable laws and regulations (including those applicable to dangerous goods) and shall furnish such information and provide such documents as may be necessary to comply with such laws and regulations;
(c) the Client is either the owner or the authorised agent of the owner of any Goods or property that is the subject matter of this Contract of cartage and/or storage and by entering into this Contract the Client accepts these conditions of Contract for the Consignee as well as for all other persons on whose behalf the Client is acting;
(d) the Goods are fit for carriage, having undertaken due and careful enquiry the Goods are not dangerous, illegal, hazardous and do not contain any substance resulting in risks not readily apparent from the Client’s description of the Goods;
(e) it is the Client’s sole responsibility to address adequately each consignment and to provide written delivery instructions to enable effective delivery.

14. Delivery
14.1 The Company is authorised to deliver the Goods at the address given to the Company by the Client for that purpose and it is expressly agreed that the Company shall be taken to have delivered the Goods in accordance with this Contract if at that address the Company obtains from any person a receipt or a signed delivery docket for the Goods.
14.2 The Company may deliver the Goods by separate instalments (in accordance with the agreed delivery schedule). Each separate instalment shall be invoiced and paid for in accordance with the provisions in this Contract.
14.3 Delivery of the Goods to a third party nominated by the Client is deemed to be delivery for the purposes of this Contract.
14.4 Perishable Goods, which are not taken up immediately upon arrival, or which are insufficiently addressed or marked or otherwise not identifiable, may be sold or otherwise disposed of without any notice to the Client, and payments or tender of the net proceeds of any sale after deduction of charges shall be equivalent to delivery. All charges and expenses arising in connection with the sale or disposal of the Goods shall be paid by the Client.
14.5 Non-perishable Goods, which cannot be delivered either because they are insufficiently or incorrectly addressed or because they are not collected or accepted by the Consignee, may be sold (as per clause 20 or returned at the Company’s option at any time after expiration of twenty-one (21) days from a notice in writing sent to the address which the Client gave to the Company for delivery of the Goods. A communication from any agent or correspondent of the Company to the effect that the Goods cannot be delivered for any reason shall be conclusive evidence of that fact.
14.6 The Client shall ensure that the Client or Client’s nominated party is present when the Goods are loaded and unloaded, except if the Goods are being unloaded into or loaded from store.
14.7 If the Client requests the Company upon delivery:
(a) to make delivery of the Goods to a subsequent address, then the Company may, at their sole discretion, charge the Client the additional costs associated with doing so;
(b) to assist in loading and unloading the Goods (either by hand or through the use of any machinery, including forklifts or cranes) then the Company shall only do so at their sole discretion, and:
(i) the Company may charge the Client the additional costs associated with doing so;
(ii) the Client acknowledges that they accept full liability for all property loss or damage, or injury to any person that may result from the actions of the Company in providing such assistance; and
(iii) notwithstanding that the Company may refuse such assistance without any liability to the Client whatsoever should they believe that the risk in providing such assistance is unacceptable.
14.8 The Client and the Company agree to comply with the provisions of all statutes, regulations and bylaws of government, local and other public authorities that may be applicable (including, but not limited to, health and safety laws and any other relevant safety standards or legislation).
14.9 Any time specified by the Company for the delivery of Goods is an estimate only and the Company will not be liable for any loss or damage incurred by the Client as a result of delivery being late. However, both parties agree that they shall make every endeavour to enable the Goods to be delivered at the time and place as was arranged between both parties. In the event that the Company is unable to deliver the Goods as agreed solely due to any action or inaction of the Client then the Company shall be entitled to charge the Client any additional costs incurred by the Company as a direct consequence of any resultant delay or rescheduling of the delivery or for storage.

15. Conditions of Storage
15.1 The Company will prepare an inventory of Goods received for storage and will ask the Client to sign that inventory. The Client will be provided with a copy of the inventory. If the Client signs the inventory or does not do so and fails to object to its accuracy within seven (7) days of receiving it from the Company, then the inventory will be conclusive evidence of the Goods received. The inventory will disclose only visible items and not any contents unless the Client ask for the contents to be listed, in which case the Company will be entitled to make a reasonable additional charge.
15.2 The Company’s storage charges shall be as quoted to the Client for the first twenty-six (26) weeks of storage. After the twenty-six (26) week period, the Company may change the storage charges by giving the Client twenty-eight (28) days written notice.
15.3 The Company is authorised to remove the goods from one warehouse to another without cost to the Client. The Company will notify the Client of the removal and advise the address of the warehouse to which the Goods are being removed not less than five (5) days before removal (except in emergency, when such notice will be given as soon as possible).
15.4 The Client is entitled upon giving the Company reasonable notice to inspect the Goods in store, but a reasonable charge may be made by the Company for this service.
15.5 Subject to payment for the balance of any fixed or minimum period of storage agreed the Client may require the Goods to be removed from the store at any time on giving the Company not less than five (5) working days’ notice. If the Client gives the Company less than the required notice the Company will still use their best endeavours to meet the Client’s requirements but shall be entitled to make a reasonable additional charge for the short notice.
15.6 The Client agrees to remove the goods from storage within twenty-eight (28) days of a written notice of requirement from the Company to do so. In default, the Company shall provide the Client with written notice of the Company’s intention to SELL ALL OR ANY OF THE GOODS by public auction or, if that is not reasonably practicable by private treaty within fourteen (14) days of such notice being issued, apply the net proceeds in satisfaction of any amount owing by the Client to the Company in accordance with the Storage Liens Act 1935.

16. Loss or Damage
16.1 Subject to clause 2, and any statutory provisions imposing liability in respect of the loss of or damage to the Goods, the Company shall not be under any liability for:
(a) any loss or damage suffered by the Client (or any third party) as a result of the Client contravening clause 13;
(b) any delay or any loss or damage to the Goods occasioned during carriage arising from any Force Majeure;
(c) deterioration, contamination (including any contamination of any other cargo compromising the Goods), wrongful delivery, mis-delivery, delay in delivery or non-delivery of the Goods whenever or howsoever occurring (and whether the Goods are or have been in the possession of the Company or not);
(d) any instructions, advice, information, or service given or provided to any person, whether in respect of the Goods or any other thing or matter, nor for any consequential or indirect loss, loss of market or consequences of delay;
(e) any act or omission whether wilful, reckless, negligent or otherwise of the Company, or its servants or agents or Sub-Contractors;
(f) any latent defect or inherent vice or natural deterioration or wastage of the Goods or packaging;
(g) any act, omission, or neglect of the Client, including any breach of its obligations under this Contract, insufficient or improper packaging, labelling or addressing, or failure to take delivery, or any handling, loading, storage or unloading of the Goods.
16.2 The Company shall only be liable for the portion to which the loss or damage to the Goods is caused or contributed to the negligence caused by the Company or the Company’s nominated Sub-Contractor. The Company will not be liable for loss or damage to the Goods caused or contributed by the Client or the Client’s nominated third party that the Company is not responsible for at law.

17. Insurance
17.1 The Company will not, without the Client’s written instruction, and the Company’s written approval, insure the Goods, and:
(a) the Goods are carried and stored at the Client’s sole risk and not at the risk of the Company;
(b) subject to sub-clause (c):
(i) the Company is under no obligation to arrange insurance of the Goods and it remains the Client’s responsibility to ensure that the Goods are insured adequately or at all;
(ii) under no circumstances will the Company be under any liability with respect to the arranging of any such insurance and no claim will be made against the Company for failure to arrange or ensure that the Goods are insured adequately or at all.
(c) any such insurance is at the Client’s own expense. Where the Client’s instruction does not specify the class of insurance to be effected, the Company may in its discretion affect that class of insurance which it considers appropriate. Such insurance shall exclude all claims resultant from:
(i) wear, tear, moths, vermin, damp, mildew or loss of market;
(ii) loss, damage or expensed proximately caused by delay;
(iii) strikes, riots, civil commotions or malicious damage of the insured Goods;
(iv) gradual deterioration, rust or oxidisation unless due to or consequent upon fire, collision, overturning or other accident;
(v) any exclusion common to that class of insurance;
(vi) any other exclusion advised by the Client to the Company, detailed in the special instructions.

18. Claims
18.1 Notwithstanding clauses 16 and 17 in the event that the Client believes that they have any claim against the Company then they must lodge any notice of claim for consideration and determination by the Company within seven (7) days of the date of delivery, or for non-delivery within seven (7) days of the anticipated date of delivery or the removal or destruction of the Goods.
18.2 The failure to notify a claim within the time limits under clause 18.1 is evidence of satisfactory performance by the Company of its obligations.

19. Default and Consequences of Default
19.1 Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of two and one half percent (2.5%) per calendar month (and at the Company’s sole discretion such interest shall compound monthly at such a rate) after as well as before any judgment.
19.2 If the Client owes the Company any money the Client shall indemnify the Company from and against all costs and disbursements:
(a) incurred; and/or
(b) which would be incurred and/or
(c) for which by the Client would be liable;
in regard to legal costs on a solicitor and own client basis incurred in exercising the Company’s rights under these terms and conditions, internal administration fees, the Company’s contract fees owing for breach of these terms and conditions’, including, but not limited to, contract default fees and/or recovery costs (if applicable), as well as bank dishonour fees.
19.3 Further to any other rights or remedies the Company may have under this Contract, if the Client has made payment to the Company, and the transaction is subsequently reversed, the Client shall be liable for the amount of the reversed transaction, in addition to any further costs incurred by the Company under this clause 19 where it can be proven that such reversal is found to be illegal, fraudulent or in contravention to the Client’s obligations under this Contract.
19.4 Without prejudice to the Company’s other remedies at law the Company shall be entitled to cancel all or any part of any order of the Client which remains unperformed in addition to and without prejudice to any other remedies and all amounts owing to the Company shall, whether or not due for payment, become immediately payable in the event that:
(a) any money payable to the Company becomes overdue, or in the Company’s opinion the Client will be unable to meet its payments as they fall due; or
(b) the Client has exceeded any applicable credit limit provided by the Company;
(c) the Client becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or
(d) a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Client or any asset of the Client.

20. Lien
20.1 The Company shall have a right to take a particular and general lien on any Goods the property of the Client or a third party owner which are in the possession or control of the Company (and any documents relating to those Goods) for all sums owed at any time by the Client or a third party owner to the Company (whether those sums are due from the Client on those Goods or documents, or on any other Goods or documents), and the Company shall have the right to sell such Goods or cargo by public auction or private treaty after giving written notice to the Client. The Company shall be entitled to retain the sums due to it, in addition to the charges incurred in detention and sale of such Goods or cargo, from the proceeds of sale and shall render any surplus to the entitled person.
20.2 Notwithstanding clause 20.1 nothing shall prejudice the Company’s rights to use any of the Company’s other rights and remedies contained in this Contract to recover any outstanding charges or fees payable in respect of the Goods that were not recovered out the sale of the Goods in accordance with clause 20.1 and no exception shall be taken upon the grounds that the Price realised is less than the full market value of the Goods.

21. Personal Property Securities Act 2009 (“PPSA”)
21.1 In this clause financing statement, financing change statement, security agreement, and security interest has the meaning given to it by the PPSA.
21.2 Upon assenting to these terms and conditions in writing the Client acknowledges and agrees that these terms and conditions constitute a security agreement for the purposes of the PPSA, and creates a security interest in:
(a) all Goods being transported, carried or handled by the Company, over which the Company invokes a lien; and
(b) all Services that will be supplied in the future by the Company to the Client; and
(c) all the Client’s present and after acquired property being a charge, including anything in respect of which the Client has at any time a sufficient right, interest or power to grant a security interest in for the purposes of securing repayment of all monetary obligations of the Client to the Company for Services – that have previously been provided and that will be provided in the future by the Company to the Client.
21.3 The Client undertakes to:
(a) promptly sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects) which the Company may reasonably require to:
(i) register a financing statement or financing change statement in relation to a security interest on the Personal Property Securities Register;
(ii) register any other document required to be registered by the PPSA; or
(iii) correct a defect in a statement referred to in clause 21.3(a)(i) or 21.3(a)(ii);
(b) indemnify, and upon demand reimburse, the Company for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register established by the PPSA or releasing any registration made thereby;
(c) not register a financing change statement in respect of a security interest without the prior written consent of the Company;
(d) not register, or permit to be registered, a financing statement or a financing change statement in relation to the Services in favour of a third party without the prior written consent of the Company.
21.4 The Company and the Client agree that sections 96, 115 and 125 of the PPSA do not apply to the security agreement created by these terms and conditions.
21.5 The Client hereby waives its rights to receive notices under sections 95, 118, 121(4), 130, 132(3)(d) and 132(4) of the PPSA.
21.6 The Client waives its rights as a grantor and/or a debtor under sections 142 and 143 of the PPSA.
21.7 Unless otherwise agreed to in writing by the Company, the Client waives its right to receive a verification statement in accordance with section 157 of the PPSA.
21.8 The Client shall unconditionally ratify any actions taken by the Company under clauses 21.3 to 21.5.
21.9 Subject to any express provisions to the contrary (including those contained in this clause 21), nothing in these terms and conditions is intended to have the effect of contracting out of any of the provisions of the PPSA.

22. Security and Charge
22.1 In consideration of the Company agreeing to provide its Services and as acknowledged by the Company in accordance with any Acknowledgment Document the Client grants the Company a security interest by way of a floating charge (registerable by the Company pursuant to the PPSA) over all of its present and after acquired rights, title and interest (whether joint or several) in all other assets that is now owned by the Client or owned by the Client in the future, including but not limited to those set out in any Acknowledgment Document, to the extent necessary to secure the repayment of monies owed under this Contract for provision of the Services under this Contract and/or permit the Company to appoint a receiver to the Client in accordance with the Corporations Act 2001 (Cth).
22.2 The Client indemnifies the Company from and against all the Company’s costs and disbursements including legal costs on a solicitor and own client basis incurred in exercising the Company’s rights under this clause.
22.3 In the event that the Client defaults or breaches any term of this Contract and as a result, the security provided in clauses 7.7,21.2 and 22.1 as applicable, is deemed insufficient by the Company to secure the repayment of monies owed by the Client to the Company, the Client hereby grants the Company a security interest as at the date of the default, by way of a charge, that enables the right and entitlement to lodge a caveat over any real property and or land owned by the Client now, or owned by the Client in the future, to secure the performance of the Client of its obligations under these terms and conditions (including, but not limited to, the payment of any money), in accordance with the Acknowledgement Document.

23. Privacy Policy
23.1 All emails, documents, images or other recorded information held or used by the Company is Personal Information, as defined and referred to in clause 23.3, and therefore considered Confidential Information. The Company acknowledges its obligation in relation to the handling, use, disclosure and processing of Personal Information pursuant to the Privacy Act 1988 (“the Act”) including the Part IIIC of the Act being Privacy Amendment (Notifiable Data Breaches) Act 2017 (NDB) and any statutory requirements, where relevant in a European Economic Area (“EEA”), under the EU Data Privacy Laws (including the General Data Protection Regulation “GDPR”) (collectively, “EU Data Privacy Laws”). The Company acknowledges that in the event it becomes aware of any data breaches and/or disclosure of the Client’s Personal Information, held by the Company that may result in serious harm to the Client, the Company will notify the Client in accordance with the Act and/or the GDPR. Any release of such Personal Information must be in accordance with the Act and the GDPR (where relevant) and must be approved by the Client by written consent, unless subject to an operation of law.
23.2 Notwithstanding clause 23.1, privacy limitations will extend to the Company in respect of Cookies where the Client utilises the Company’s website to make enquiries. The Company agrees to display reference to such Cookies and/or similar tracking technologies, such as pixels and web beacons (if applicable), such technology allows the collection of Personal Information such as the Client’s:
(a) IP address, browser, email client type and other similar details;
(b) tracking website usage and traffic; and
(c) reports are available to the Company when the Company sends an email to the Client, so the Company may collect and review that information (“collectively Personal Information”)
If the Client consents to the Company’s use of Cookies on the Company’s website and later wishes to withdraw that consent, the Client may manage and control the Company’s privacy controls via the Client’s web browser, including removing Cookies by deleting them from the browser history when exiting the site.
23.3 The Client agrees for the Company to obtain from a credit reporting body (CRB) a credit report containing personal credit information (e.g. name, address, D.O.B, occupation, driver’s license details, electronic contact (email, Facebook or Twitter details), medical insurance details or next of kin and other contact information (where applicable), previous credit applications, credit history) about the Client in relation to credit provided by the Company.
23.4 The Client agrees that the Company may exchange information about the Client with those credit providers and with related body corporates for the following purposes:
(a) to assess an application by the Client; and/or
(b) to notify other credit providers of a default by the Client; and/or
(c) to exchange information with other credit providers as to the status of this credit account, where the Client is in default with other credit providers; and/or
(d) to assess the creditworthiness of the Client including the Client’s repayment history in the preceding two years.
23.5 The Client consents to the Company being given a consumer credit report to collect personal credit information relating to any overdue payment on commercial credit.
23.6 The Client agrees that personal credit information provided may be used and retained by the Company for the following purposes (and for other agreed purposes or required by):
(a) the provision of Goods; and/or
(b) analysing, verifying and/or checking the Client’s credit, payment and/or status in relation to the provision of Goods; and/or
(c) processing of any payment instructions, direct debit facilities and/or credit facilities requested by the Client; and/or
(d) enabling the collection of amounts outstanding in relation to the Goods.
23.7 The Company may give information about the Client to a CRB for the following purposes:
(a) to obtain a consumer credit report;
(b) allow the CRB to create or maintain a credit information file about the Client including credit history.
23.8 The information given to the CRB may include:
(a) Personal Information as outlined in 23.3 above;
(b) name of the credit provider and that the Company is a current credit provider to the Client;
(c) whether the credit provider is a licensee;
(d) type of consumer credit;
(e) details concerning the Client’s application for credit or commercial credit (e.g. date of commencement/termination of the credit account and the amount requested);
(f) advice of consumer credit defaults (provided the Company is a member of an approved OAIC External Disputes Resolution Scheme), overdue accounts, loan repayments or outstanding monies which are overdue by more than sixty (60) days and for which written notice for request of payment has been made and debt recovery action commenced or alternatively that the Client no longer has any overdue accounts and the Company has been paid or otherwise discharged and all details surrounding that discharge (e.g. dates of payments);
(g) information that, in the opinion of the Company, the Client has committed a serious credit infringement;
(h) advice that the amount of the Client’s overdue payment is equal to or more than one hundred and fifty dollars ($150).
23.9 The Client shall have the right to request (by e-mail) from the Company:
(a) a copy of the Personal Information about the Client retained by the Company and the right to request that the Company correct any incorrect Personal Information; and
(b) that the Company does not disclose any Personal Information about the Client for the purpose of direct marketing.
23.10 The Company will destroy Personal Information upon the Client’s request (by e-mail) or if it is no longer required unless it is required in order to fulfil the obligations of this Contract or is required to be maintained and/or stored in accordance with the law.
23.11 The Client can make a privacy complaint by contacting the Company via e-mail. The Company will respond to that complaint within seven (7) days of receipt and will take all reasonable steps to make a decision as to the complaint within thirty (30) days of receipt of the complaint. In the event that the Client is not satisfied with the resolution provided, the Client can make a complaint to the Information Commissioner at www.oaic.gov.au.

24. Cancellation
24.1 Without prejudice to any other remedies the parties may have, if at any time either party is in breach of any obligation (including those relating to payment) under these terms and conditions (“the Breaching Party”) the other party may suspend or terminate the supply of the Services to the other party, with immediate effect, by providing the Breaching Party with written notice. Neither party will be liable for any loss or damage the other party suffers because one of the parties has exercised its rights under this clause.
24.2 If the Company, due to reasons beyond the Company’s reasonable control, is unable to deliver any Services to the Client, the Company may cancel any Contract to which these terms and conditions apply or cancel delivery of the Services at any time before the Services are delivered by giving written notice to the Client. On giving such notice the Company shall repay to the Client any money paid by the Client for the Services. The Company shall not be liable for any loss or damage whatsoever arising from such cancellation.
24.3 The Client may cancel Delivery of the Services by written notice served within forty-eight (48) hours of placement of the order. If the Client cancels delivery in accordance with this clause 24.3, the Client will not be liable for the payment of any costs of the Company, except where a deposit is payable in accordance with clause 7.3. Failure by the Client to otherwise accept Delivery of the Services shall place the Client in breach of this Contract.

25. Equipment Hire
25.1 Equipment shall at all times remain the property of the Company and is returnable on demand by the Company. In the event that Equipment is not returned to the Company in the condition in which it was delivered the Company retains the right to charge the Client the full cost of repairing the Equipment. In the event that Equipment is not returned at all the Company shall have right to charge the Client the full cost of replacing the Equipment.
25.2 The Client shall:
(a) keep the Equipment in their own possession and control and shall not assign the benefit of the Equipment nor be entitled to a lien over the Equipment;
(b) not alter or make any additions to the Equipment including but without limitation altering, make any additions to, defacing or erasing any identifying mark, plate or number on or in the Equipment or in any other manner interfere with the Equipment;
(c) keep the Equipment, complete with all parts and accessories, clean and in good order as delivered, and shall comply with any maintenance schedule as advised by the Company to the Client.
25.3 The Client accepts full responsibility for the safekeeping of the Equipment and the Client agrees to insure, or self-insure, the Company’s interest in the Equipment and agrees to indemnify the Company against physical loss or damage including, but not limited to, the perils of accident, fire, theft and burglary and all other usual risks and will effect adequate Public Liability Insurance covering any loss, damage or injury to property or persons arising out of the use of the Equipment. Further the Client will not use the Equipment nor permit it to be used in such a manner as would permit an insurer to decline any claim.
25.4 Notwithstanding the above clause, immediately on request by the Company the Client will pay:
(a) any lost hire charges the Company would have otherwise been entitled to for the Equipment, under this, or any other hire agreement;
(b) any insurance excess payable in relation to a claim made by either the Client or the Company in relation to any damage caused by, or to, the hire Equipment whilst the same is hired by the Client and irrespective of whether charged by the Client’s insurers or the Company’s.
25.5 Return of the Equipment (“Return”) will be completed when the:
(a) Equipment is returned by the Client to the Company’s place of business; or
(b) Company takes back possession of the Equipment once collection by the Company is affected.

26. Service of Notices
26.1 Any written notice given under this Contract shall be deemed to have been given and received:
(a) by handing the notice to the other party, in person;
(b) by leaving it at the address of the other party as stated in this Contract;
(c) by sending it by registered post to the address of the other party as stated in this Contract;
(d) if sent by facsimile transmission to the fax number of the other party as stated in this Contract (if any), on receipt of confirmation of the transmission;
(e) if sent by email to the other party’s last known email address.
26.2 Any notice that is posted shall be deemed to have been served, unless the contrary is shown, at the time when by the ordinary course of post, the notice would have been delivered.

27. Trusts
27.1 If the Client at any time upon or subsequent to entering in to the Contract is acting in the capacity of trustee of any trust or as an agent for a trust (“Trust”) then whether or not the Company may have notice of the Trust, the Client covenants with the Company as follows:
(a) the Contract extends to all rights of indemnity which the Client now or subsequently may have against the Trust, the trustees and the trust fund;
(b) the Client has full and complete power and authority under the Trust or from the Trustees of the Trust as the case may be to enter into the Contract and the provisions of the Trust do not purport to exclude or take away the right of indemnity of the Client against the Trust, the trustees and the trust fund. The Client will not release the right of indemnity or commit any breach of trust or be a party to any other action which might prejudice that right of indemnity;
(c) the Client will not during the term of the Contract without consent in writing of the Company (the Company will not unreasonably withhold consent), cause, permit, or suffer to happen any of the following events:
(i) the removal, replacement or retirement of the Client as trustee of the Trust;
(ii) any alteration to or variation of the terms of the Trust;
(iii) any advancement or distribution of capital of the Trust; or
(iv) any resettlement of the trust fund or trust property.

28. General
28.1 The failure by either party to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect that party’s right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable, that provision shall be severed from this Contract, and the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.
28.2 These terms and conditions and any contract to which they apply shall be governed by the laws of New South Wales, the state in which the Company has its principal place of business and are subject to the jurisdiction of the courts in Coffs Harbour, New South Wales.
28.3 The Company may licence and/or assign all or any part of its rights and/or obligations under this Contract without the Client’s consent provided the assignment does not cause detriment to the Client.
28.4 The Client cannot licence or assign without the written approval of the Company.
28.5 The Company may elect to subcontract out any part of the Services but shall not be relieved from any liability or obligation under this Contract by so doing. Furthermore, the Client agrees and understands that they have no authority to give any instruction to any of the Company’s Sub-Contractors without the authority of the Company.
28.6 The Client agrees that the Company may amend their general terms and conditions for subsequent future contracts with the Client by disclosing such to the Client in writing. These changes shall be deemed to take effect from the date on which the Client accepts such changes, or otherwise at such time as the Client makes a further request for the Company to provide Goods to the Client.
28.7 Where the Company is unable, wholly or in part, by reason of any fact, circumstance, matter or thing beyond the reasonable control of the Company, including but not limited to, any act of God, war, terrorism, strike, civil commotion, lock-out, general or partial stoppage, restraint of labour, industrial action, fire, flood, storm, national or global pandemics and/or the implementation of regulation, directions, rules or measures being enforced by Governments including but not limited to, any Government imposed border lockdowns (including, worldwide destination ports), etc. (“Force Majeure”) to carry out any obligation under this Contract and the Company gives the Client prompt notice of such Force Majeure with reasonably full particulars thereof and, insofar as is known, the probable extent to which it will be unable to perform or be delayed in performing that obligation and uses all reasonable diligence to negate or remove that Force Majeure as quickly as possible, that obligation is suspended, so far as it is affected by Force Majeure, during the continuance thereof. The requirement that any Force Majeure shall be negated or removed with all reasonable diligence shall not require the settlement of strikes, lockouts or other labour disputes, or claims or demands by any government on terms contrary to the wishes of the Company. This clause does not apply to a failure by the Client to make a payment to the Company, once the parties agree that the Force Majeure event has ceased.
28.8 In the event that either party shall be rendered totally, or partially, unable to carry out their obligations under this Contract by reasons or causes beyond their reasonable control, that party shall be excused from performing their obligations during the continuance of any disability so caused, provided that the party concerned advises the other party in writing of its inability within seven (7) days after becoming aware of its inability to perform its obligations by reason of such cause.
28.9 Both parties warrant that they have the power to enter into this Contract and have obtained all necessary authorisations to allow them to do so, they are not insolvent and that this Contract creates binding and valid legal obligations on them.
28.10 The rights and obligations of the parties will not merge on completion of any transaction under this Contract, and they will survive the execution and delivery of any assignment or other document entered, for the purpose of, implementing any transaction under this Contract.
28.11 If part or all of any term of this Contract is or becomes invalid, illegal or unenforceable, it shall be severed from this Contract and shall not affect the validity and enforceability of the remaining terms of this Contract.

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Why our customers love us

I recently helped a friend move from Blackwall to Gosford with the Vault team. Phil and Shane were outstanding, making the experience a less stressful one due to their care, attention and good humour.They were strong enough for stairs and awkward spaces but used a light and careful touch with delicate and precious items. Nothing was too much trouble. All delivered with professionalism and cheesy grins lightening the mood immediately.I would recommend them above all others in the trade. Tracey
Tracey Ryan
Tracey Ryan
01:06 15 Apr 24
Used them recently in my move of a 4 bedroom house interstate. The whole process was very smooth, starting from the booking on the online platform, which is easy and simple to use, to the final move. The professional team that moved the house were amazing, took extreme care of the stuff, with no delays. Very happy with the services of the Vault Moving & Storage team and would highly recommend them.
Premium Waterproofing
Premium Waterproofing
05:27 13 Apr 24
Service personified!! The team at Vault Moving and Storage were absolutely amazing. Very flexible to suit our needs, the pick up guys were caring of our goods and the team that delivered were very accommodating to the placement of our furniture. The pods system that they have is 1st class as we had a lay over of 3 days and our goods stayed stored in the pods. Would highly recommend and be using them on our next move
Shayne Long
Shayne Long
08:12 14 Feb 24
The team at Vault Moving and Storage not only tackled the task with utmost care but also demonstrated remarkable approachability and understanding throughout the entire process. From the moment Corrie and Mitch arrived, it was evident that they were committed to ensuring our belongings were handled with the utmost care. What truly stood out was their willingness to go above and beyond to accommodate our specific needs and concerns. Vault Moving and Storage's professionalism and dedication to customer satisfaction were evident in every aspect of their service. If you're looking for removalists who prioritize care, approachability, and exceptional service, look no further than Vault Moving and Storage
Sallyanne Hardcastle
Sallyanne Hardcastle
05:51 10 Feb 24
Dear Vault, We moved with your team over the past few days from Inverell to Lake Macquarie.The professional service, integrity and quality of work undertaken by the team was outstanding! We are regular movers and have never had such a seamless and positive time relocating and we just wanted to thank you and the team (beyond the couple of cartons we sent them home with 👍).Vault Removalist and Storage will be our first call when we move next!!
Ben Delanty
Ben Delanty
02:36 19 Jan 24
Phil and his brother and mason all did an amazing job.We’re extremely carefulWith out belongings plus communication from pick up to drop off was fantasticI would highly recommend this company
Sonia Marchant
Sonia Marchant
10:39 16 Jan 24
I had Finn and Finn help move my stuff and they did a fantastic job. My stuff was well protected during transit, they arrived promptly and they communicated things well. Would recommend using them again.
We had issues with our first Removalists not being able to complete the job . Vault Removalists were the only company that could help us and went out of their way to get the rest of our belongings to us.They were fantastic and i highly recommend them. Thankyou for all your help.Caroline and Laurie Leahy
Caroline Geerlings
Caroline Geerlings
00:53 13 Dec 23
The team from Vault Moving and Storage did a fantastic job on moving our furniture. Very professional all through the moving process. Would highly recommend this organisation for all your moving needs.
Helen Dwyer
Helen Dwyer
23:32 05 Dec 23
Fantastic communication from office to the onsite staff. When we found our that we had more furniture than first thought (after they packed it like a tetris genius), they quickly arranged for a secondary truck to pick up the remaining items. Quick, clean, and great price value, we won't be going anywhere else without a Vault truck and staff in company. Stoked!
Matt Gosling
Matt Gosling
08:20 30 Nov 23
Our experience with Vault so far has been great. Matt was fantastic with the communication, and the men put in a huge day to get our job done. Thanks guys!
Nikki Grover
Nikki Grover
05:15 14 Nov 23
The team at Vault are simply the best. The two-man team that did our move worked so hard all day, from early to late to get us into our new home. So grateful for their efforts, care and professionalism. Highly recommended.
Hunter Leonard
Hunter Leonard
03:36 09 Oct 23
In a world where moving can be daunting, Vault stands out as the exception. The uplift team, Jacobi, Paul, Jordan and Josh, didn't just move our things – they moved with empathy. Their attuned approach, especially with our autistic son's needs, was a masterclass in professionalism fused with genuine connection.Come delivery, Shane and Phil hit the ground running. Their expertise was evident, their efficiency was unmatched, but it was their genuine warmth that truly stood out. With them, we didn't just feel like another task on their list; we felt like neighbors being welcomed home.For anyone considering a move, Vault isn't just an option; it's the best choice.
J B
J B
00:33 06 Oct 23
Couldn't recommend Vault Moving & Storage enough! It was such a seamless, easy process from beginning! With Matt taking our booking and then to Jordan & Brett who are LEGENDS helping us move into our new unit - which is on the top floor with no elevator. Can't thank these guys enough! 10/10 service & will be using these guys again.
sharna hatchard
sharna hatchard
00:13 23 Sep 23
Had some very expensive fragile items needing transport. The crew from vault removals came highly recommended and I must say they lived up to their reputation. The items were packaged and stored with care so nothing could be damaged.Everything was delivered in a timely manner as promised by Sam the owner.At all times I was kept in the loop and informed of the scheduled delivery.If you’re looking to have your cherished goods moved by professionals, these are the guys !Thank you again Sam and the Vault team
Justin Ward
Justin Ward
04:47 31 Aug 23
I have used these guys before and they continue to do a great job. They were happy to do the extra bit in my removal today, a door to door removal, 23 August, grabbing bits and pieces and working around my needs at both the pick up and delivery addresses.In addition, about 18 months ago they were about to drop off a full removal to a residence for me and I had to cancel the morning of the delivery and it was done without any problem.Thank you very much
Mark Hudson
Mark Hudson
02:30 23 Aug 23
VAULT Moving and Storage were EXCELLENT!!!!!! All staff members were friendly, supportive and very helpful on the phone. They provided me with a service beyond compare and I would HIGHLY recommend them for all your moving needs.
Lynne Fox
Lynne Fox
10:06 22 Aug 23
Our three-storey house with lots of stairs required complex skills and logistics. The move was executed logically, with care and high-level skills. The team worked well together, and their communication and care skills were outstanding from the point of contact. They say moving is one of the highest stressors in life; this company and its crew made this task much more manageable. Highly highly recommend them with no hesitation.
Victor Minichiello
Victor Minichiello
11:36 08 Aug 23
Initial contact and inventory listing was very easily done.Move done with no fuss and exceptional service. Highly recommend Rob and Brett for any moving needed.
Catherine Cain
Catherine Cain
02:22 28 Jul 23
Our third-storey house with lots of stairs required complex skills and logistics. The move was executed logically, with care and high-level skills. The team worked well together, and their communication and care skills were outstanding from the point of contact. They say moving is one of the highest stressors in life; this company and its crew made this task much more manageable. Highly highly recommend them with no hesitation.
Victor Minichiello
Victor Minichiello
09:03 11 Jul 23
Brilliant painless move. Vault are extremely professional and take all the stress from moving. A company that delivers on service that is client focused. I have moved several times in my life and never have I had such genuine care and commitment to my relocation moving needs. Fabulous people!
Terrence H
Terrence H
04:49 11 Jul 23
The team were prompt courteous and took care of our goods. Delivery was the same day and everything ran smoothly. Thanks to Rob and the boys. Great job
Kerry Hansen
Kerry Hansen
06:10 30 Jun 23
We have used Sam and his team a couple of times and would highly recommend them. They are trustworthy, reliable, professional and friendly. The stress of moving was alleviated a lot from inquiry through to the day.
Kate Sketchley
Kate Sketchley
21:36 26 May 23
Great interstate moving experience with Vault. Could not fault the customer service or move itself, although I did have one furniture image damaged somewhere along the line, but that was addressed by the furniture manufacturer who sent me a new handle for free. Other than that, Sam, Dave, and Chris, plus the boys on the Victorian end of things were all wonderful.Would, and am, going to use Vault again!
Liesel Fraser
Liesel Fraser
06:09 23 May 23
A truly fabulous removal experience from beginning to end. Extremely personable and professional to deal with. Great care was taken with packing, storing and delivering my furniture. I have used Vault Moving & Storage for local and interstate removals. Highly recommended
MARY MACKINNON
MARY MACKINNON
09:43 27 Apr 23
Sam and the team have worked with us for nearly 18 months now. We found them to be accommodating and responsive to our changing needs. We had a very large load and it has been handled professionally.
Rob Anderson
Rob Anderson
05:53 28 Mar 23
The guys from Vault were courteous, on time and worked so super hard for us. The access to our new home was very tricky. They did a great job and we can definitely recommend them. Thanks again!
Ralph Stulgies
Ralph Stulgies
03:14 28 Mar 23
Two weeks ago the guys from Vault moved our household goods to our new location. Dave, Jacoby and Phillip did a fabulous job, with some very heavy furniture.They were professional and very pleasant — really nice guys. Which made a big difference to the whole experience.Well done fellas!
Leone Brocker
Leone Brocker
20:49 02 Mar 23
This was my first time using Vault Moving and Storage and I will never use anyone else. From the first contact by phone, the experience has. been.of professionalism, great communication, good quality equipment, they take pride in their work, was very accomodating, friendly, well mannered and just great to deal with.Thank you Sam. Paul, Ben, Jordan and Rob👍😀🌹
debra bodne
debra bodne
09:36 01 Mar 23
From Sam the owner, Masyn and Lil in the office and the guys in the trucks our removal experience was first rate. All questions and scenarios were patiently explained and when our house settlement was delayed,Sam was very accommodating and flexible and made a very stressful time much easier. The guys were friendly and polite and worked non stop, making for a very fast packing and unpacking service. Would definitely recommend to anyone moving near or far.
Denise Pollock
Denise Pollock
23:20 07 Feb 23
Amazing service!!! My best, stress free move! Thanks so much to Sam and the team. Could not thank you more ✅🎉❤️
JANE Joubert
JANE Joubert
10:23 17 Nov 22
Sam's service is excellent. They were really careful with my precious (and heavy) family heirlooms. I was impressed by their professionalism and efficiency. A great relief to find a removal company I can trust.
A Ludlow
A Ludlow
00:05 13 Oct 22
I have used Sam & The Team at Vault Moving twice now.To say they are a great crew and get the job done quickly and well is an understatement.Both times I have had outstanding "above & beyond" service.I have moved many times in my life and this has been the best experience. Sam has a great family business and really cares about your end to end journey. I highly recommend them to anyone moving locally or further afield in Oz (and their modular storage solutions as well)
Maggie Holley
Maggie Holley
02:04 12 Sep 22
Sam and his crew are absolutely legend-wait for it-DARY!!Seriously, Sam went above and beyond to help me out in a pinch and his crew are professional with a special attention to detail and care for my items. Would hands down recommend.
Xtra Moist
Xtra Moist
10:35 02 Sep 22
I met Sam and family when he supported my Cafe business. It is wonderful to see him, as a local, breath life into a business and elevate it to be the premium moving and storage business on the east coast. High recommended and great value, honest and trustworthy.
Zac Robinson
Zac Robinson
23:58 27 Jul 22
Vault have helped with with two moves and storage over the last 8 months. They’re reliable, professional and good value. All of the Vault team have been a pleasure to deal with - from the office to the trucks. Very pleased to recommend them.
Kerry Pearse
Kerry Pearse
23:41 24 Jun 22
The team at Vault were amazing with our move! They were super accomodating to our needs and the staff were super friendly and helped us every step of the way. Would highly recommend and will definitely be using them again in the future!
Abi Hooper
Abi Hooper
09:23 25 Apr 22
Such a great experience using Vault Removals from the beginning. They were extremely responsive and we received a quote on the same day. Everyone we dealt with was extremely friendly and great to talk to. They were very efficient and worked seamlessly. Thank you so much! We will absolutely be using you again in future. Highly highly recommended!
Shannon Barnes
Shannon Barnes
23:38 20 Apr 22
They handled our interstate move with ease over a busy public holiday time. Great value and they assessed the amount we would be moving incredibly accurately. It was a relief to have them show up amidst the chaos and do their job thoughtfully and professionally. Everything arrived clean, well packed and was unloaded swiftly. Took away all the stress.
Caitlin Mackie
Caitlin Mackie
04:05 19 Apr 22
We used Sam and the Vault team in late 2021 to move home. Having moved/relocated with our work no less than 8 times in the past 20 years, we know what excellent service is for this space.Sam and his team respectfully purchased a popular, multi-generation local business, refreshed, improved and continues to expand it. He's enhanced moving capability and storage facilities in our region dramatically. Sam tackled this, at a very uncertain time for a small business and based on what we see on the streets, it has been an outstanding success. One only needs to meet Sam to know he is a genuine family man who loves growing his business with a passionate and genuine focus on customer service.To see the rebranded "Vault" trucks regularly in local moves all around the Coffs Coast is a testament to Sam and his team and we will be using them again the next time we move home.Cheers,Lola
Lola C
Lola C
23:17 24 Mar 22
Everyone we came in contact with were professional, efficient, careful and positive throughout our whole experience. We would recommend Vault Moving & Storage any day of the week.. The moving industry standard should mirror people like Sam and the rest of the crew.
Pontus Brock
Pontus Brock
00:38 15 Mar 22
The staff are so friendly and helpful they really go above and beyond, and good for a laugh.
Lynnette Anderson
Lynnette Anderson
08:34 08 Mar 22
Best is the business! Sam and his team were timely, professional and friendly! What a great experience 👍
Pat Turner
Pat Turner
23:24 02 Mar 22
Sam is a legend. Very professional and allowed multiple options for relocation. Hourly rate or carton packing prices. Work moves me around a lot and I was very happy with how they moved us, well above the service of others. Prices were also very decent. Definitely recommend them.
Tim Turner
Tim Turner
00:51 02 Mar 22
I can not say enough about the vault team. They looked after us on an interstate move so well. The team that was allocated to us were magic. Kind, funny, responsive to a point a point where I was trying to poach them to work for me. A small insurance claim was dealt with, swiftly and easily. Some things don’t transport well and the team were so remorseful when my item arrived damaged. This definitely wasn’t through any poor management by the team, these things happen and it’s the follow up and the care taken to replace the item that makes Vault an amazing business.
Rebecca Cook
Rebecca Cook
23:19 25 Feb 22
It was an absolute pleasure dealing with the team at Vault Moving and Storage. They were very professional and responsive and I recommend them highly!
Kyle Maloney
Kyle Maloney
22:22 22 Dec 21
BEST SERVICE EVER! Detailed information, great communication and an awesome experience provided Sam and the team at Vault - they went above and beyond to deliver, if i could give more stars i would! Thank you team!
Negah Sayehban
Negah Sayehban
00:20 19 Nov 21
Absolutely stoked with the services these guys provided today. They were very professional, they fit us in at short notice and it wasn't expensive. Will definitely be using Vault Moving again A++
Lloyd Muir
Lloyd Muir
10:18 14 Oct 21
I got Sam and the crew to move a very bulky and delicate item from in town to my home outside of Coffs. Everything was transported on time and everything was intact on arrival. This was the first time I have used these guys under their new ownership and I felt like everything was just as good as it was under the previous ownership.
Melinda Perry
Melinda Perry
23:57 04 Oct 21
With hree houses, shed and seperate gym on the property we were worried about the move to storage until our new home is built. Sam and his friendly efficient team made it easy for us. They provided all the packing boxes and advice that we needed, turned up dead on time both days and moved three truck loads. A great job at a great price. Could not recommend them more. Graeme & Sue
Graeme Jamieson
Graeme Jamieson
06:44 14 Jul 21
Very helpful and good communication when booking.The removists were very helpful and accommodating to my needs. They were punctual and efficient.It was a very wet day and they stayed late to ensure that none of my property was damaged by the rain.
Rosie Morgan
Rosie Morgan
00:01 01 May 21
Hi, sold my home and called on Sam to give me a quote to remove and store my goods. It was very reasonably priced so went ahead. They turned up on time, I was caught short on packing time so they helped pack up my remaining goods at a reasonable price. After my friends house is packed up too they'll drive the two households up to Hervey Bay and unpack them into our new home. Again the prices are very reasonable. They are friendly, helpful and punctual and based on my experience so far I would recommend Sam and his crew to do your job.
Bob Standen
Bob Standen
20:30 26 Apr 21
Sam was great! Solid quoting process. Creative problem solving skills that gave us options on costs and was a great manager of his team. The team spent a day and half packing us up in the Coffs area, and helped us coordinate a second pickup in Sydney and 2 drop off spots in Sydney. Everything ended up where it was supposed to end up! Nothing was broken. There is not a single reason to not use CHR&S! Give them a call!!!
David Myatt
David Myatt
06:53 26 Apr 21
Very impressed with the end to end service from Coffs. Sam, Connie and the moving team were all absolutely fabulous. I have done 5 international moves and numerous local moves in my day and these guys were one of the absolute BEST! Success always starts with the initial contact and Connie and the office team were outstanding and provided assurance and confidence that they could execute our move from Dee Why to Evans Head working perfectly with our schedule. They make regular trips to Sydney and beyond even though they are headquartered in Coffs. They were incredibly communicative through the whole process and lead up to the move and worked with us on delivery times and even owner Sam came out personally to ensure everything went smoothly! The guys on the ground were friendly and professional...salt of the earth...and took great care, even through some of it was only IKEA, they treated it like treasured heirlooms. I couldn't say enough good things about the whole experience and highly recommend these guys for Sydney moves and beyond!
Erin Karsten
Erin Karsten
21:58 21 Mar 21
Having used removalists and transport companies at least 6 times over the past 15 years, finding a great one, is something you should share with others as they can make your life so much easier when moving, especially with children.John, Connie and the team at Coffs Harbour Relocations and Storage absolutely nailed the whole offering. We moved from Sydney to the Coffs Coast three months ago and we could not have been happier with the service. John gave me two quotes, one for move and storage on their own premises (should we not find a suitable home before the move date) and a quote to go direct to our new home, should we have found it.We ordered their largest truck just hoping, without real confidence, they could fit our five bedroom home into it. Upon arrival, John’s team assessed the large load and noted it was likely to be tight, but they would fit it all in. It is indeed a great skill to be able to load everything so efficiently and to give the customer such an assurance. Indeed, he was spot on, very little to spare, but all in. To then have it so neatly unpacked at our new home at the other end, was just a bonus and a continuation of the great service offering.Thank you John and team for an excellent result. Always great to see a multi-generation family business building on earlier successes and helping families along the way.Cheers,Scott
Scott C
Scott C
04:23 08 Nov 19

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