Why our customers love us

Our experience with Vault so far has been great. Matt was fantastic with the communication, and the men put in a huge day to get our job done. Thanks guys!

Nikki Grover

05:15 14 Nov 23

The team at Vault are simply the best. The two-man team that did our move worked so hard all day, from early to late to get us into our new home. So grateful for their efforts, care and professionalism. Highly recommended.

Hunter Leonard

03:36 09 Oct 23

In a world where moving can be daunting, Vault stands out as the exception. The uplift team, Jacobi, Paul, Jordan and Josh, didn't just move our things – they moved with empathy. Their attuned approach, especially with our autistic son's needs, was a masterclass in professionalism fused with genuine connection.Come delivery, Shane and Phil hit the ground running. Their expertise was evident, their efficiency was unmatched, but it was their genuine warmth that truly stood out. With them, we didn't just feel like another task on their list; we felt like neighbors being welcomed home.For anyone considering a move, Vault isn't just an option; it's the best choice.

J B

00:33 06 Oct 23

Couldn't recommend Vault Moving & Storage enough! It was such a seamless, easy process from beginning! With Matt taking our booking and then to Jordan & Brett who are LEGENDS helping us move into our new unit - which is on the top floor with no elevator. Can't thank these guys enough! 10/10 service & will be using these guys again.

sharna hatchard

00:13 23 Sep 23

Had some very expensive fragile items needing transport. The crew from vault removals came highly recommended and I must say they lived up to their reputation. The items were packaged and stored with care so nothing could be damaged.Everything was delivered in a timely manner as promised by Sam the owner.At all times I was kept in the loop and informed of the scheduled delivery.If you’re looking to have your cherished goods moved by professionals, these are the guys !Thank you again Sam and the Vault team

Justin Ward

04:47 31 Aug 23

I have used these guys before and they continue to do a great job. They were happy to do the extra bit in my removal today, a door to door removal, 23 August, grabbing bits and pieces and working around my needs at both the pick up and delivery addresses.In addition, about 18 months ago they were about to drop off a full removal to a residence for me and I had to cancel the morning of the delivery and it was done without any problem.Thank you very much

Mark Hudson

02:30 23 Aug 23

VAULT Moving and Storage were EXCELLENT!!!!!! All staff members were friendly, supportive and very helpful on the phone. They provided me with a service beyond compare and I would HIGHLY recommend them for all your moving needs.

Lynne Fox

10:06 22 Aug 23

Our three-storey house with lots of stairs required complex skills and logistics. The move was executed logically, with care and high-level skills. The team worked well together, and their communication and care skills were outstanding from the point of contact. They say moving is one of the highest stressors in life; this company and its crew made this task much more manageable. Highly highly recommend them with no hesitation.

Victor Minichiello

11:36 08 Aug 23

Initial contact and inventory listing was very easily done.Move done with no fuss and exceptional service. Highly recommend Rob and Brett for any moving needed.

Catherine Cain

02:22 28 Jul 23

Our third-storey house with lots of stairs required complex skills and logistics. The move was executed logically, with care and high-level skills. The team worked well together, and their communication and care skills were outstanding from the point of contact. They say moving is one of the highest stressors in life; this company and its crew made this task much more manageable. Highly highly recommend them with no hesitation.

Victor Minichiello

09:03 11 Jul 23

Brilliant painless move. Vault are extremely professional and take all the stress from moving. A company that delivers on service that is client focused. I have moved several times in my life and never have I had such genuine care and commitment to my relocation moving needs. Fabulous people!

Terrence H

04:49 11 Jul 23

The team were prompt courteous and took care of our goods. Delivery was the same day and everything ran smoothly. Thanks to Rob and the boys. Great job

Kerry Hansen

06:10 30 Jun 23

We have used Sam and his team a couple of times and would highly recommend them. They are trustworthy, reliable, professional and friendly. The stress of moving was alleviated a lot from inquiry through to the day.

Kate Sketchley

21:36 26 May 23

Great interstate moving experience with Vault. Could not fault the customer service or move itself, although I did have one furniture image damaged somewhere along the line, but that was addressed by the furniture manufacturer who sent me a new handle for free. Other than that, Sam, Dave, and Chris, plus the boys on the Victorian end of things were all wonderful.Would, and am, going to use Vault again!

Liesel Fraser

06:09 23 May 23

A truly fabulous removal experience from beginning to end. Extremely personable and professional to deal with. Great care was taken with packing, storing and delivering my furniture. I have used Vault Moving & Storage for local and interstate removals. Highly recommended

MARY MACKINNON

09:43 27 Apr 23

Sam and the team have worked with us for nearly 18 months now. We found them to be accommodating and responsive to our changing needs. We had a very large load and it has been handled professionally.

Rob Anderson

05:53 28 Mar 23

The guys from Vault were courteous, on time and worked so super hard for us. The access to our new home was very tricky. They did a great job and we can definitely recommend them. Thanks again!

Ralph Stulgies

03:14 28 Mar 23

Two weeks ago the guys from Vault moved our household goods to our new location. Dave, Jacoby and Phillip did a fabulous job, with some very heavy furniture.They were professional and very pleasant — really nice guys. Which made a big difference to the whole experience.Well done fellas!

Leone Brocker

20:49 02 Mar 23

This was my first time using Vault Moving and Storage and I will never use anyone else. From the first contact by phone, the experience has. been.of professionalism, great communication, good quality equipment, they take pride in their work, was very accomodating, friendly, well mannered and just great to deal with.Thank you Sam. Paul, Ben, Jordan and Rob👍😀🌹

debra bodne

09:36 01 Mar 23

From Sam the owner, Masyn and Lil in the office and the guys in the trucks our removal experience was first rate. All questions and scenarios were patiently explained and when our house settlement was delayed,Sam was very accommodating and flexible and made a very stressful time much easier. The guys were friendly and polite and worked non stop, making for a very fast packing and unpacking service. Would definitely recommend to anyone moving near or far.

Denise Pollock

23:20 07 Feb 23

Amazing service!!! My best, stress free move! Thanks so much to Sam and the team. Could not thank you more ✅🎉❤️

JANE Joubert

10:23 17 Nov 22

Sam's service is excellent. They were really careful with my precious (and heavy) family heirlooms. I was impressed by their professionalism and efficiency. A great relief to find a removal company I can trust.

A Ludlow

00:05 13 Oct 22

I have used Sam & The Team at Vault Moving twice now.To say they are a great crew and get the job done quickly and well is an understatement.Both times I have had outstanding "above & beyond" service.I have moved many times in my life and this has been the best experience. Sam has a great family business and really cares about your end to end journey. I highly recommend them to anyone moving locally or further afield in Oz (and their modular storage solutions as well)

Maggie Holley

02:04 12 Sep 22

Sam and his crew are absolutely legend-wait for it-DARY!!Seriously, Sam went above and beyond to help me out in a pinch and his crew are professional with a special attention to detail and care for my items. Would hands down recommend.

Xtra Moist

10:35 02 Sep 22

I met Sam and family when he supported my Cafe business. It is wonderful to see him, as a local, breath life into a business and elevate it to be the premium moving and storage business on the east coast. High recommended and great value, honest and trustworthy.

Zac Robinson

23:58 27 Jul 22

Vault have helped with with two moves and storage over the last 8 months. They’re reliable, professional and good value. All of the Vault team have been a pleasure to deal with - from the office to the trucks. Very pleased to recommend them.

Kerry Pearse

23:41 24 Jun 22

The team at Vault were amazing with our move! They were super accomodating to our needs and the staff were super friendly and helped us every step of the way. Would highly recommend and will definitely be using them again in the future!

Abi Hooper

09:23 25 Apr 22

Such a great experience using Vault Removals from the beginning. They were extremely responsive and we received a quote on the same day. Everyone we dealt with was extremely friendly and great to talk to. They were very efficient and worked seamlessly. Thank you so much! We will absolutely be using you again in future. Highly highly recommended!

Shannon Barnes

23:38 20 Apr 22

They handled our interstate move with ease over a busy public holiday time. Great value and they assessed the amount we would be moving incredibly accurately. It was a relief to have them show up amidst the chaos and do their job thoughtfully and professionally. Everything arrived clean, well packed and was unloaded swiftly. Took away all the stress.

Caitlin Mackie

04:05 19 Apr 22

We used Sam and the Vault team in late 2021 to move home. Having moved/relocated with our work no less than 8 times in the past 20 years, we know what excellent service is for this space.Sam and his team respectfully purchased a popular, multi-generation local business, refreshed, improved and continues to expand it. He's enhanced moving capability and storage facilities in our region dramatically. Sam tackled this, at a very uncertain time for a small business and based on what we see on the streets, it has been an outstanding success. One only needs to meet Sam to know he is a genuine family man who loves growing his business with a passionate and genuine focus on customer service.To see the rebranded "Vault" trucks regularly in local moves all around the Coffs Coast is a testament to Sam and his team and we will be using them again the next time we move home.Cheers,Lola

Lola C

23:17 24 Mar 22

Everyone we came in contact with were professional, efficient, careful and positive throughout our whole experience. We would recommend Vault Moving & Storage any day of the week.. The moving industry standard should mirror people like Sam and the rest of the crew.

Pontus Brock

00:38 15 Mar 22

The staff are so friendly and helpful they really go above and beyond, and good for a laugh.

Lynnette Anderson

08:34 08 Mar 22

Best is the business! Sam and his team were timely, professional and friendly! What a great experience 👍

Pat Turner

23:24 02 Mar 22

Sam is a legend. Very professional and allowed multiple options for relocation. Hourly rate or carton packing prices. Work moves me around a lot and I was very happy with how they moved us, well above the service of others. Prices were also very decent. Definitely recommend them.

Tim Turner

00:51 02 Mar 22

I can not say enough about the vault team. They looked after us on an interstate move so well. The team that was allocated to us were magic. Kind, funny, responsive to a point a point where I was trying to poach them to work for me. A small insurance claim was dealt with, swiftly and easily. Some things don’t transport well and the team were so remorseful when my item arrived damaged. This definitely wasn’t through any poor management by the team, these things happen and it’s the follow up and the care taken to replace the item that makes Vault an amazing business.

Rebecca Cook

23:19 25 Feb 22

It was an absolute pleasure dealing with the team at Vault Moving and Storage. They were very professional and responsive and I recommend them highly!

Kyle Maloney

22:22 22 Dec 21

BEST SERVICE EVER! Detailed information, great communication and an awesome experience provided Sam and the team at Vault - they went above and beyond to deliver, if i could give more stars i would! Thank you team!

Negah Sayehban

00:20 19 Nov 21

Absolutely stoked with the services these guys provided today. They were very professional, they fit us in at short notice and it wasn't expensive. Will definitely be using Vault Moving again A++

Lloyd Muir

10:18 14 Oct 21

I got Sam and the crew to move a very bulky and delicate item from in town to my home outside of Coffs. Everything was transported on time and everything was intact on arrival. This was the first time I have used these guys under their new ownership and I felt like everything was just as good as it was under the previous ownership.

Melinda Perry

23:57 04 Oct 21

With hree houses, shed and seperate gym on the property we were worried about the move to storage until our new home is built. Sam and his friendly efficient team made it easy for us. They provided all the packing boxes and advice that we needed, turned up dead on time both days and moved three truck loads. A great job at a great price. Could not recommend them more. Graeme & Sue

Graeme Jamieson

06:44 14 Jul 21

Very helpful and good communication when booking.The removists were very helpful and accommodating to my needs. They were punctual and efficient.It was a very wet day and they stayed late to ensure that none of my property was damaged by the rain.

Rosie Morgan

00:01 01 May 21

Hi, sold my home and called on Sam to give me a quote to remove and store my goods. It was very reasonably priced so went ahead. They turned up on time, I was caught short on packing time so they helped pack up my remaining goods at a reasonable price. After my friends house is packed up too they'll drive the two households up to Hervey Bay and unpack them into our new home. Again the prices are very reasonable. They are friendly, helpful and punctual and based on my experience so far I would recommend Sam and his crew to do your job.

Bob Standen

20:30 26 Apr 21

Sam was great! Solid quoting process. Creative problem solving skills that gave us options on costs and was a great manager of his team. The team spent a day and half packing us up in the Coffs area, and helped us coordinate a second pickup in Sydney and 2 drop off spots in Sydney. Everything ended up where it was supposed to end up! Nothing was broken. There is not a single reason to not use CHR&S! Give them a call!!!

David Myatt

06:53 26 Apr 21

Very impressed with the end to end service from Coffs. Sam, Connie and the moving team were all absolutely fabulous. I have done 5 international moves and numerous local moves in my day and these guys were one of the absolute BEST! Success always starts with the initial contact and Connie and the office team were outstanding and provided assurance and confidence that they could execute our move from Dee Why to Evans Head working perfectly with our schedule. They make regular trips to Sydney and beyond even though they are headquartered in Coffs. They were incredibly communicative through the whole process and lead up to the move and worked with us on delivery times and even owner Sam came out personally to ensure everything went smoothly! The guys on the ground were friendly and professional...salt of the earth...and took great care, even through some of it was only IKEA, they treated it like treasured heirlooms. I couldn't say enough good things about the whole experience and highly recommend these guys for Sydney moves and beyond!

Erin Karsten

21:58 21 Mar 21

Having used removalists and transport companies at least 6 times over the past 15 years, finding a great one, is something you should share with others as they can make your life so much easier when moving, especially with children.John, Connie and the team at Coffs Harbour Relocations and Storage absolutely nailed the whole offering. We moved from Sydney to the Coffs Coast three months ago and we could not have been happier with the service. John gave me two quotes, one for move and storage on their own premises (should we not find a suitable home before the move date) and a quote to go direct to our new home, should we have found it.We ordered their largest truck just hoping, without real confidence, they could fit our five bedroom home into it. Upon arrival, John’s team assessed the large load and noted it was likely to be tight, but they would fit it all in. It is indeed a great skill to be able to load everything so efficiently and to give the customer such an assurance. Indeed, he was spot on, very little to spare, but all in. To then have it so neatly unpacked at our new home at the other end, was just a bonus and a continuation of the great service offering.Thank you John and team for an excellent result. Always great to see a multi-generation family business building on earlier successes and helping families along the way.Cheers,Scott

Scott C

04:23 08 Nov 19

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